Escort assistance is available from brand new airport suppress so you can/away from gates and you will ranging from gates in order to connect flights

Info exists out-of the housing out-of Customers who happen to be blind or keeps lower sight and you can Customers that have cognitive disabilities.

We enable the Consumer becoming assisted so you can lead the staff in the best way to perform the latest lift and you will import. A little wheelchair which can match along the flights section are offered by the entrance and will be made use of in the event the assistance is necessary. For every door is additionally armed with a passenger Transfer Equipment (PTK), which contains a slide panel and you may a transfer sling.

In the event that a buyers means a seat which have a moveable aisle armrest to higher assists a lift and you can import, the spot out-of movable section armrests is present here.

Preboarding can be acquired to have Consumers who have a specific seating you prefer to accommodate its impairment and you may/otherwise need assistance when you look at the boarding the fresh routes otherwise stowing an assistive unit. Those people People who require extra time to help you board can get an effective this new boarding ticket which have a more time designation. The newest designation functions as alerts to our Procedures (boarding) Broker your Consumer shall be permitted to panel prior to Household members Boarding.

We’re going to enable it to be you to travel mate to do something because the a keen “attendant” and preboard having a buyers that have a handicap in case the Customers requires the individuals guidance sometimes so you’re able to board or during the aircraft. Normally, the client means assistance from one other person, and any additional relatives otherwise nearest and dearest is requested so you’re able to panel making use of their assigned class.

Those people Users exactly who be eligible for preboarding will get a new boarding violation having good preboarding designation

Users cena joingy is always to request preboarding from our Customer support Agent from the ticket counter or departure entrance. The Representatives is trained to query facts-trying to find inquiries to decide whether your Customers suits the brand new certificates demonstrated above. The designation functions as notice to your Functions (boarding) Broker that Customers will likely be permitted to preboard.

Note: Consumers that happen to be preboarding on account of a significance of a specific chair agreeable the aircraft is to consult the latest Operations (boarding) Agent just after securing good boarding ticket into preboarding designation and before the start of the preboarding to help you aware the brand new Agent so you’re able to the fresh seats you prefer.

While the Southwestern Airlines doesnt assign chair, preboarding is obtainable for Users who want a specific seat so you can complement the disability. See the Preboarding area a lot more than to own details.

When the a consumer which have an impairment simply does need some extra time for you panel, we are going to let the Consumer in order to board in advance of Friends Boarding, involving the “A” and “B” communities

Customers who require several chair so you’re able to accommodate a handicap (elizabeth.grams., a customers who has got their/the woman case in a tossed one to stretches toward space beside the customer) may proactively purchase an additional chair(s) in order to notify Southwestern of the particular chairs you need. While you are directions for scheduling the second seat on the internet is present into the the Users out-of Dimensions web page, Consumers to purchase an extra seat to suit an impairment is always to have fun with “DXS” in place of “XS” towards Users middle name. Users can get e mail us to have a refund of cost of the additional seat purchased to accommodate the consumer immediately after travel. If a consumer having a handicap have concerns about the quantity of space called for and won’t wish to purchase an extra chair, the customer should consult with the customer Service Representative within deviation entrance. Overall, an extra seat are only able to be purchased having a customers which have a disability when your Customers perform if you don’t struggle to availableness the routes. Otherwise, due to the fact indexed within Deal off Carriage, the purchase of more than you to definitely chair for the sole mission regarding guaranteeing additional individual space is actually blocked.