Shopify Inbox | Ratings. Promote over talk, and talk to your clients at any time, anywhere

As a whole standing Simply click to acquire more information

The entire standing reflects the existing county of application. They makes up about all app reviews but prioritizes the newest types.

36% of score become 5 movie stars

11% of ranks were 4 stars

12per cent of scores include 3 performers

12per cent of rankings include 2 stars

28% of ratings is 1 movie stars

All critiques

Sodium & Sand

You will find attempted to make use of this software many times during the last several months and also have been extremely let down every time. It has got fantastic prospective and that I actually want to adore it but it has fairly big functionality dilemmas, delays in notifications of got communications (which means the client has left the speak treatment before i am informed they will have sent an email) along side too little visibility about computerized information. Today I received a notification of a chat message when I went along to reply I am able to start to see the application has already delivered several automatic communications to the customer with wrong records. These emails weren’t programmed in to the application by myself thus I have no idea the way they comprise produced. The reply the client gotten got wrong because it recommended the https://hookupdate.net/professional-dating-sites/ lady that their purchase numbers didn’t exists, that is wrong. I currently have a rather unsatisfied visitors to cope with. I actually do maybe not faith this application to respond to my clientele while having turned it off yet again.

Laughing Girl Style

Eliminated this app after monthly. Half enough time could not reopen to my phone to answer inquiries from prospective customers therefore no possibility of real-time cam. Extremely buggy. Occasionally the application merely will never open up. Maybe not the perception kept personally or my personal users. Will stay my personal lookup.

Developer response

Hi, there. Thank you so much when deciding to take the full time to go away this evaluation and offer us with this comments. We are sorry to listen you experienced these problems whenever using the software. If you are still using it, i recommend getting rid of the application and re-installing they. If you find yourself however observing these problems, i would suggest reaching out to all of our help personnel to look closer into this. Kindly call our very own service teams right so as that this issue are troubleshot and investigated in detail

See A Whiff @ Cherry Pit Designs

Wished to in this way, but think it is are really annoying for both my self and my clients. Regardless need auto-reply was applied clientele envisioned an instantaneous response 24/7.

Designer answer

Hi, there. Many thanks when planning on taking enough time to leave this review and supply united states using this feedback. Our company is sorry to learn the application don’t work-out along with your store. If you reference the Shopify Inbox manual ) they notes different ways to make automated communications for the clientele. One tip would be to allow your clients understand the available hrs for the employees to respond. Cheers once more for communicating! -Marty, Shopify service

Patagonia Bend

I want to like it, it positively has many irritating shortfalls. My personal biggest intend is as well as the out content, they’d be good to just disable the cam completely and hide they through the websites on a schedule. I do this by hand sometimes and so I’m not getting pinged to my off times, but for some reason clients are however capable send communications. Then your app keeps bugging me that “a consumer is waiting for a response” and “be sure you react to the client before they escape!” despite the fact that i’ve an away content put with information on ideas on how to attain united states after cam windows is meant becoming “closed.” We simply have someone (me personally) managing on the web customer service, and I don’t want to continually be “On” and “offered.” I love how well they integrates with Shopify since it is a native app, therefore the email page and software work nicely. I prefer exactly how quick and easy it is to solve dilemmas and respond to questions whenever a client achieves aside. I really like the way they changed how replies function when delivering a message following the visitors left the site. E-mail is significantly much less disruptive and envisioned vs getting a reply without any context from a random number because phone numbers had previously been expected. Be sure to keep dealing with the app and which makes it much better, but i am most likely disabling it again after the holiday breaks therefore the vacation comes back period has ended.

Designer response

Thank-you for taking the amount of time and sharing this suggestions with our team. We can observe to be able to set up the talk availableness and being capable disable some of the notifications tends to be helpful. We’d be happy to express this with our development staff, therefore we can always generate our very own software best. Cheers! -Elias, Shopify Service